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Business Owners

What NYCs salary transparency law means for you [Video]

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Job candidates in New York City will soon find it easier to decide whether or not to answer a job ad. The New York City Council passed a bill requiring employers to give a minimum and maximum wage range in every job post. The legislation, which goes into effect in May, is meant to help correct pay inequities and discrimination.

“If people don’t know what others in their organization get paid for doing the sort of work they do, they won’t have an opportunity to call out unjust pay disparities,” says Jeff Moriarty, executive director of the Hoffman Center for Business Ethics at Bentley University. “Knowing what people get paid is good for employees who are discriminated against, as well as for companies themselves.”

“Equal pay for equal work . . . is still a problem, and this new law addresses the ‘equity’ in ‘diversity, equity, and inclusion,’” says Matt Kerzner, director at the Center for Individual and …

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Business Owners

Five9 Reveals Award Winners at Las Vegas CX Summit [Video]

For the second-consecutive year, cloud contact center provider Five9 revealed the winners of its customer experience (CX) awards. The accolade celebrates organizations that deliver what the firm calls "real customer and employee experience results through the evolution of cloud, AI, analytics, empathetic service, and the Five9 partner ecosystem."